Q: Why can I only log my commutes within seven days?
A: We limit the time frame for logging in order to help everyone remember how they traveled to work more accurately.
Q: I never remember to log my commutes! What do I do?
A: You can create a log reminder from your account that will send an email or text message notification to you at designated times. Log in to your account and select “Match Alerts/Log Reminders” under the header “My Profile” to the right of the page. Choose if you’d like to receive a text message or email, the day(s) and time you’d like to receive your reminder. Save this selection by clicking “Save” on the bottom left of the page.
Q: How do I update my password?
A: Click here to be taken to your “Change My Password” page. Remember your password must include a minimum of 1 letter, 1 number and 1 special character.
Q: Do I have to log in using Facebook?
A: Nope! You have the option to login using Facebook and remember one less password; however, you do not have to. You can create a login simply using your email address and a password.
Q: Can I receive any incentives for driving an electric car?
A: We currently do not have an option for logging commutes in your electric vehicle. Although we love the reduced emissions, carpooling in your vehicle helps create a solution to pollution as well as traffic congestion.
We also have a super helpful video showing you how to log and set up logging templates. Watch it here.
Have other questions? Shoot us an email at firstname.lastname@example.org.
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