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MAINTENANCE ALERT

**MAINTENANCE ALERT**

 

Beginning at 9 a.m., Wednesday, June 14 and extending through 9 a.m. Monday, June 19, 2017, regular system maintenance will be conducted on the Georgia Commute Options customer portal. During this time, users will not be able to access mygacommuteoptions.com/RidePro, the GA Commuter Mobile App or the mobile enabled website.

 

After the maintenance period, mygacommutetoptions.com/ RidePro will resume normal activity. Additionally, program participants will be able to log commutes of up to seven days retroactively.

 

We greatly appreciate your patience during this time and look forward to continuing to serve you in your quest for a better commute!

 

Below are some additional FAQs to help navigate this maintenance period.

 

 

Q.    Why is there a “maintenance page” showing when I try to log my commutes or when I try to register for the program?

A.     Regular system maintenance will be conducted beginning at 9:00 a.m., Wednesday, June 14, 2017 through 9:00 a.m. Monday, June 19, 2017 on the Georgia Commute Options customer and administration portal (mygacommuteoptions.com/RidePro system). During the maintenance window, access to mygacommuteoptions.com will be unavailable and logging commutes via the GA Commuter Mobile App will not be available.

Specifically, customers will not be able to log their commute, run match reports, review account status or complete forms and/or applications during this time on the customer portal, the mobile enabled website or the mobile app. TMA’s and Worksite Advisors will not be able to access commuter information, make data changes or run reports during the maintenance window.

 

Q.    Why can’t I log my commutes or register for a Georgia Commute Options incentive program?

A.    During the maintenance window, access to mygacommuteoptions.com will be unavailable and logging commutes via the GA Commuter Mobile App will not be available. Specifically, customers will not be able to log their commute, review account status or complete forms and/or applications during this time on the customer portal or the mobile app.

 

Q.    When will I be able to log my commutes into my account?

A.    Program participants will be able to resume all logging activity after the maintenance period.

 

Q.    Can I retroactively log the days that the system was in maintenance?

A.    Commuters will be able to retroactively log commutes of up to seven days. The customer portal and the mobile app will resume normal functionality after the maintenance window. For additional assistance, commuters and administrators may contact us during business hours through our Live Chat or calling 678-808-8812.

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