Frequently Asked Questions

You have questions, we have answers. Check out the different categories below to be in the know. And if we still haven't been able to get you the answer you need, you can give us a call at 1-877-9-GA-OPTIONS or fill out our Contact Us form.

General

Q: How do I get my worksite involved?
A: Check out which organization you should directly work with.
Q: What other organizations does Georgia Commute Options partner with?
A: Georgia Commute Options works in partnership with the Atlanta Regional Commission, MARTA, the Georgia Regional Transportation Authority (GRTA), the State Road and Tollway Authority (SRTA), and the Georgia Environmental Protection Division. We also partner with the local Transportation Management Associations including Clifton Corridor TMA (CCTMA), Livable Buckhead, Perimeter Connects, ASAP+, Midtown Alliance, Central Atlanta Progress, and AeroATL.
Q: How do I update my profile information like my address and phone number?
A: Go to GaCommuteOptions.com and log in to your profile. Under the header “My Profile” to the right of the page, select “Edit My Profile.” There you can update your email address, phone numbers, home address, hours and your worksite.
Q: Can you help me with my emissions testing?
A: Unfortunately we cannot, but you can visit Georgia’s Clean Air Force at CleanAirForce.com.
Q: Is this the Clean Air Campaign?
A: No. We’re thrilled to be continuing the programs previously offered by the Clean Air Campaign in the metro Atlanta region.
Q: How can I keep up with current Georgia Commute Options news and promotions?
A: You can sign up to receive email updates and follow us on social media! You can find us on Twitter, Facebook, Instagram, and LinkedIn. We’re everywhere!
Q: What number do I call for Guaranteed Ride Home?
A: You can reach Guaranteed Ride Home at 1-877-433-3463.
Q: How can I see how many miles I’ve saved and what effect I’m having on our region?
A: Click here.
Q: What is a “clean commute?”
A: Any commute that doesn’t involve driving alone! Carpooling, biking, walking, teleworking, vanpooling, and transit all qualify. We also count Compressed Work Weeks—that is, working longer days, fewer days a week—because those create off days on which employees help reduce congestion and air pollution by skipping a day’s commute. However, compressed work weeks are not eligible for the Gimme Five incentive. Click here to learn more about each of these clean commute options.
Q: How do I update my password?
A: Click here to be taken to your “Change My Password” page. Remember your password must include a minimum of 1 letter, 1 number, and 1 special character.
Q: Why do you collect so much information?
A: If you’re ever a prize winner, we want to make sure that we have every available method of getting in touch to let you know. We also use the info to do verification checks with incoming enrollments, making sure we’re always on the up and up.
Q: Is this a program like Uber or Lyft?
A: No. Ridehailing services like Uber or Lyft are similar to taxi services that pick riders up and take them to their destination for a fee. Georgia Commute Options helps commuters find all available rideshare options for their commute in one location.
Q: How much does it cost to find a ridematch?
A: Nothing at all—our ridematching service is totally free.
Q: I am not receiving emails from Georgia Commute Options like my log reminders or prompts to reset my password. What’s wrong?
A: Sometimes those emails are sent to spam folders, so you can check there first! Remember to add info@gacommuteoptions.com to your list of approved senders to receive our emails in the future.
Q: How do I sign up?
A: Click here. You’ll be asked to enter information including your home address, work address, work hours, and information about your commute. You’ll receive an email that asks you to create a password in order to log in to your profile.
Q: What is Georgia Commute Options?
A: An awesome set of free services that help improve how metro Atlantans get to and from work. We offer cash and prizes to reward commuters who choose alternatives to driving alone—and our services help make that switch as easy as possible.

Logging

Q: Can I receive any incentives for driving an electric car?
A: We currently do not have an option for logging commutes in your electric vehicle. Although we love the reduced emissions, carpooling in your vehicle helps create a solution to traffic congestion, as well as pollution. We also have a super helpful video showing you how to log and set up logging templates. Have other questions? Contact Us.
Q: Do I have to log in using Facebook?
A: Nope! You have the option to log in using Facebook and remember one less password; however, you do not have to. You can create a login simply using your email address and a password.
Q: How do I update my password?
A: Click here to be taken to your “Change My Password” page. Remember your password must include a minimum of 1 letter, 1 number, and 1 special character.
I’d like to log my commutes regularly, but I travel a lot.
You can log on our mobile app GAcommuter from the Apple or Google Play Stores.
Q: I never remember to log my commutes! What do I do?
A: You can create a log reminder from your account that will send an email or text message notification to you at designated times. Log in to your account and select “Match Alerts/Log Reminders” under the header “My Profile” to the right of the page. Choose if you’d like to receive a text message or email, the day(s) and time you’d like to receive your reminder. Save this selection by clicking “Save” on the bottom left of the page.
Q: Why can I only log my commutes within seven days?
A: We limit the time frame for logging in order to help everyone remember how they traveled to work more accurately.

Incentive Program

Q: Did I really win a prize? How do I know this email is real?
A: You’ll receive a notification from us and then your reward from our Virtual Reward Center. Look for a return email address of Reward@VirtualRewardCenter.com or Support@VirtualRewardCenter.com to verify that you’re looking at the real thing!
Q: What incentives do I qualify for?
A: All commuters that live or work in our 19-county service area are automatically enrolled in $25 Prizes. If you are brand-new to clean commuting and have not used a commute mode other than driving alone regularly, you may be eligible for the Gimme Five incentive. Carpools of 3 or more may be eligible for $40-$60 Gas Cards. To be eligible for any of these incentives, you must either live or work in one of the following 19 counties: Barrow, Bartow, Carroll, Cherokee, Clayton, Cobb, Coweta, DeKalb, Douglas, Fayette, Forsyth, Fulton, Gwinnett, Henry, Newton, Paulding, Rockdale, Spalding, or Walton.
Q: I haven’t won a prize in a very long time! What’s wrong?
A: Georgia Commute Options prize drawings are random, and 1 in 10 commuters wins. Each time you log a clean commute trip, your name is entered into our drawing. The more clean commute trips logged, the more chances you have to win. Since it is a random drawing, much of it depends on the number of logs submitted, but also some luck. Commuters who are regular loggers should win within a calendar year, but this is not a guarantee. The more you log, the better your chances!
Q: How many days do I have to log to receive my reward?
A: You have to log a minimum of 13 days to receive any reward and 30 days to receive the maximum amount.
Q: Do I turn in my reward claim form for Gimme Five every month of my 90-day participation period?
A: No. You’ll want to wait until the end of your 90-day participation period (once you have maximized your reward) to submit your reward claim form.
Q: Someone from your team contacted me and said they need my program agreement. Where can I find that?
A: Click here and log in. You’ll be taken to your application. Click “Apply,” then “Confirm.” And finally “Click Here to Display Page 2.” That is the program agreement you need to print, sign and return.
Q: How many times can I participate in the Gimme Five program (previously the $3 a day program)?
A: Just once. Gimme Five is a one-time participation program to encourage commuters to try making the switch from driving alone to a commute alternative.
Q: Why hasn’t my carpool been earning gas cards?
A: In order to earn gas cards, the carpool must have made a minimum of 15 round-trip carpool commutes (30 trips) with three or more riders to begin earning gas cards.
Q: $40-$60 GAS CARDS How many riders do I need in my carpool to receive gas cards?
A: Carpools need at least three riders to earn $40 gas cards and at least four riders to earn $60 gas cards.

Clean Commute

Q: Why is my compressed work week not eligible for participation in the Gimme Five programs?
A: Most commuters only have one day off each week with a Compressed Work Week arrangement, there would not be enough time in the 90-day participation period for the commuter to log the minimum number of days and earn a reward. Additionally, the Gimme Five programs are intended for commuters who switch up their commute, while the decision to work a Compressed Work Week is typically the employer's.
Q: What is a compressed work week?
A: Compressed work weeks allow commuters to work a normal 40-hour week in less than 5 days. For example, employees may work four 10-hour days as opposed to five 8-hour days.
Q: Do you have any resources that can be shared with employers to encourage a telework program?
A: Sure! Right here.
Q: What is telework?
A: Telework is working remotely, putting your internet and telephone to good use.
Q: How do I know that the people I’m matched with are safe?
A: Similar to a first date, we encourage commuters to schedule a meeting with your new carpool partner in a safe, public area to discuss your carpool arrangement. Similarly, we can arrange a “Meet Your Match” event at your worksite, where commuters have the opportunity to find others that live close to them and work in the same office.
Q: How do I find more ridematches?
A: It helps to include 30-60 minutes of flexibility in your hours, match along your route to work, and open up the home radius. You can find more carpool ridematches here and help getting on a vanpool here. If you need any assistance changing these parameters or finding options, please contact us.
Q: How do I pay for my carpool?
A: You and your carpool partners create an arrangement that works best for you.
Q: How do I start a carpool?
A: Find friends, neighbors, coworkers, or family members that live or work near you to share the ride. You can also use our ridematching database that has thousands of other commuters in the area to find the right match.
Q: Do I have to carpool with someone assigned to me by Georgia Commute Options, or can it be someone I know?
A: You can carpool with anyone you choose! Feel free to ride with friends, family, coworkers, or neighbors! Our ridematch service is simply here to help if you’re short on ridesharing options.
Q: How do I start a vanpool?
A: Contact one of the vanpool providers above to get started!
Q: Which vanpool providers is Georgia Commute Options partnered with?
A: Enterprise and Douglas County Rideshare
Q: How do I pay for my vanpool?
A: Payments are made directly to the vanpool provider, not to Georgia Commute Options.
Q: VANPOOL - How much does it cost?
A: This varies depending upon the distance the van travels and the number of riders. Some areas of town offer subsidies that help lower the cost. Check out our Commute Calculator to see how much you could save by vanpooling.
Q: What is a vanpool?
A: A vanpool is a van with 7-15 other people who share the ride to work. You split the cost of gas and get to ride in the HOV lane. One of your fellow riders drives the van.
Q: What transit organizations are available in metro Atlanta?
A: You can view all the transit organizations here.
Q: TRANSIT How much does it cost?
A: This varies by transit provider. Find information on the agency serving your area here.
Q: How do I sign up?
A: Fill out the form!