Frequently Asked Questions

You have questions, we have answers. Check out the different categories below to be in the know. And if we still haven't been able to get you the answer you need, you can give us a call at 1-877-9-GA-OPTIONS or fill out our Contact Us form.

General

Q: How can I see how many miles I’ve saved and what effect I’m having on our region?
A: Visit Our site log in and scroll down to see the "Good Stuff" which includes vehicle miles reduced and CO2 reduction.
Q: I am not receiving emails from Georgia Commute Options like my log reminders or prompts to reset my password. What’s wrong?
A: Sometimes those emails are sent to spam folders, so you can check there first! Remember to add info@gacommuteoptions.com to your list of approved senders to receive our emails in the future.
Q: What other organizations does Georgia Commute Options partner with?
A: Learn more about our partners here.
Q: How do I update my password?
A: Go to the Me page on MyGaCommuteOptions.com or on the app and select Password from the Account section. Then, you will enter your current password and create and confirm your new password before selecting Save.
Q: How do I update my profile information?
A: Go to MyGaCommuteOptions.com and log in. Go to the Me page and select Profile from the Account section. There you can update your personal information, home and work addresses and commute information.
Q: How do I access a Guarenteed Ride Home ride?
A: Visit our GRH Page for detailed information about redeeming a GRH ride or watch our tutorial video for a step-by-step explanation of the redemption process.
Q: How do I get my worksite involved?
A: Check out which organization you should work with directly to get your worksite involved.
Q: Is this a program like Uber or Lyft?
A: No. Ridehailing services like Uber or Lyft are similar to taxi services that pick riders up and take them to their destination for a fee. Georgia Commute Options helps commuters find all available rideshare options for their commute.
Q: How much does it cost to find a ridematch?
A: Nothing —our ridematching service is totally free.
Q: What is a “clean commute?”
A: Any commute that doesn’t involve driving alone! Carpooling, biking, walking, teleworking, vanpooling and transit all qualify. We also count Compressed Work Weeks—that is, working longer days, fewer days a week—because those create off days on which employees help reduce congestion and air pollution by skipping a day’s commute. However, compressed work weeks are not eligible for the Gimme Five incentive. Click here to learn more about each of these clean commute options.
Q: What is Georgia Commute Options?
A: GCO provides a set of free services that help improve how metro Atlantans get to and from work. We offer cash and prizes to reward commuters who choose alternatives to driving alone—and our services help make that switch as easy as possible.

Clean Commute

Q: How do I pay for my vanpool?
A: Payments are made directly to the vanpool provider, not to Georgia Commute Options.
Q: How much does it cost to vanpool?
A: This varies depending upon the distance the van travels and the number of riders. Some areas of town offer subsidies that help lower the cost.
Q: Which vanpool providers is Georgia Commute Options partnered with?
A: Enterprise and Douglas County Rideshare
Q: How do I start a vanpool?
A: Contact one of the vanpool providers below to get started!
Q: What is a vanpool?
A: A vanpool is a van with 7-15 other people who share the ride to work. You split the cost of gas and get to ride in the HOV lane. One of your fellow riders drives the van.
Q: Is my compressed work week eligible for participation in the Gimme Five programs?
A: No. As most commuters only have one day off each week with a Compressed Work Week arrangement, there would not be enough time in the 90-day participation period for the commuter to log the minimum number of days and earn a reward.
Q: What is a compressed work week?
A: Compressed work weeks allow commuters to work a normal 40-hour week in less than 5 days. For example, employees may work four 10-hour days as opposed to five 8-hour days.
Q: Do you have any resources that can be shared with employers to encourage a telework program?
A: Sure! Right here.
Q: What is telework?
A: Telework is working remotely, often from home.
Q: How do you work to ensure that my other carpool riders and I are compatible?
A: We encourage commuters to schedule a meeting with your new carpool partner in a safe, public area to discuss your carpool arrangement. We can also arrange a “Meet Your Match” event at your worksite, where commuters have the opportunity to find others that live close to them and work in the same office. If at any time you feel uncomfortable with someone in your carpool, you can contact us so that we can work with you to find an alternative commute option.
Q: How do I find more ridematches?
A:To find more ride matches, consider expanding your search radius or your match criteria. You can find carpool ridematches and vanpool ridematches. You can find more carpool ridematches here.
Q: How do I pay for my carpool?
A: You and your carpool partners create an arrangement that works best for you.
Q: Do I have to carpool with someone assigned to me by Georgia Commute Options, or can it be someone I know?
A: Nope! You can carpool with anyone you choose. Feel free to ride with friends, family, coworkers, or neighbors! Our ridematch service is simply here to help if you’re short on ridesharing options.
Q: How do I start a carpool?
A: Find friends, neighbors, coworkers, or family members that live or work near you to share the ride. You can also use our ridematching database that has thousands of other commuters in the area to find the right match.
Q: What is the best way to plan a transit trip?
A: You can plan your commute by logging into your Georgia Commute Options account and visiting the Rides here.
Q: What transit organizations are available in metro Atlanta?
A: You can view all the transit organizations here.

Incentive Program

Q: How does the points system work?
A: You earn points for each clean trip you take, 100 points are earned for a one-way trip and 200 points are earned for a round-trip. You can earn a maximum of 200 points daily. You can choose how you redeem your points by visiting the Rewards page at MyGaCommuteOptions.com and selecting a voucher to redeem for a set number of points. You'll receive that voucher via email.
Q: What incentives do I qualify for?
A: If you are new to clean commuting and have not regularly used a commute mode other than driving alone, you may also be eligible for the Gimme Five incentive. Carpools of 3 or more may be eligible for 40-$60 Gas Cards. In addition to these incentives, those who log clean commutes can now earn up to 200 points daily, which they can use to redeem for additional rewards such as the $25 monthly drawings, restaurant vouchers, fitness classes, clothing and more.. For more information, Click Here
Q: How often can I win a $25 prize?
A: With our point-based system, users can opt to enter our $25 prize drawing for 50 points up to one time daily. Each time you enter, your name is entered into our drawing. The more times entered, the more chances you have to win. Winners are announced at the beginning of each month.
Q: What email should I look for to receive notice about winning prizes?
A: For rewards redeemed for points, such as vouchers for a gym or ice cream, you will receive an email from gacommuteoptions@agilemile.com. For $25 drawing prizes, Gimme Five, gas cards, or rider referrals, you will receive a notification from our Virtual Reward Center. Look for a return email address of Reward@VirtualRewardCenter.com or Support@VirtualRewardCenter.com to verify that you’re looking at the real thing!
Q: How often do I turn in my reward claim form for Gimme Five?
A: You’ll want to wait until the end of your 90-day participation period (once you have maximized your reward) to submit your reward claim form.
Q: How many times can I participate in the Gimme Five program?
A: Just once. Gimme Five is a one-time participation program to encourage commuters to make the switch from driving alone to a commute alternative.
Q: How can my carpool earn gas cards?
A: In order to earn gas cards, the carpool must have made a minimum of 15 round-trip carpool commutes (30 trips) with three or more riders to begin earning gas cards.
Q: How many riders do I need in my carpool to receive gas cards?
A: Carpools need at least three riders to earn $40 gas cards and at least four riders to earn $60 gas cards.
Q: Can I receive any incentives for driving an electric car?
A: We currently do not have an option for logging commutes in your electric vehicle. Although we love the reduced emissions, carpooling in your vehicle helps create a solution to traffic congestion, as well as pollution.

Trip Logging

Q: Can I log in using Facebook?
A: You have the option to log in using Facebook. You can also simply create a login using your email address and a password.
Q: How many days do I have to log to receive $25 prizes?
A: You can set your weekly trips to auto-record. When logging a trip under the Trips page, select Record a trip an fill out the information. Under the details section of the page, select Yes where it says Every week? to have the trip auto-record on the days you select. They will auto-record for up to 30 days, at which time you will receive an email asking you to confirm that you are still taking those trips.
Q: How many days do I have to log to receive carpool gas cards?
A: You must log 15 round-trip commutes (30 one-way trips) to earn gas cards if your carpool has three or more individuals.
Q: How many days do I have to log to receive my Gimme Five reward?
A: You have to log a minimum of 13 days to receive a Gimme Five award. The maximum number of logged days for Gimme Five is 90.
Q: I never remember to log my commutes! What do I do?
A: You can set your weekly trips to auto-record. When logging a trip under the Trips page, select Record a trip an fill out the information. Under the details section of the page, select Yes where it says Every week? to have the trip auto-record on the days you select. They will auto-record for up to 30 days, at which time you will receive an email asking you to confirm that you are still taking those trips.
Q: How long do I have to log my commute?
A: You have seven days after completing your commute to log it. We limit the time frame for logging in order to help everyone track their travel more accurately.
Q: Why do I need to log my commutes?
A: Logging your commutes gets you access to cash prizes, like our Gimme Five program, $25 monthly prizes and gas cards. It also allows you to see the impact you are having on the environment and traffic congestion by opting for a cleaner commute.