Frequently Asked Questions

You have questions, we have answers. Check out the different categories below to be in the know. And if we still haven't been able to get you the answer you need, you can give us a call at 1-877-9-GA-OPTIONS or fill out our Contact Us form.

General

Q: What is Georgia Commute Options?
A: GCO provides a set of free services that help improve how metro Atlantans get to and from work. We offer cash and prizes to reward commuters who choose alternatives to driving alone—and our services help make that switch as easy as possible.
Q: What is a “clean commute?”
A: Any commute that doesn’t involve driving alone! Carpooling, biking, walking, teleworking, vanpooling and transit all qualify. We also count Compressed Work Weeks—that is, working longer days, fewer days a week—because those create off days on which employees help reduce congestion and air pollution by skipping a day’s commute. However, compressed work weeks are not eligible for the Gimme Five incentive. Click here to learn more about each of these clean commute options.
Q: How do I sign up?
A: Click here. You’ll be asked to enter information including your home address, work address, work hours and information about your commute. You’ll receive an email that asks you to create a password in order to log in to your profile.
Q: How much does it cost to find a ridematch?
A: Nothing —our ridematching service is totally free.
Q: Is this a program like Uber or Lyft?
A: No. Ridehailing services like Uber or Lyft are similar to taxi services that pick riders up and take them to their destination for a fee. Georgia Commute Options helps commuters find all available rideshare options for their commute.
Q: How do I get my worksite involved?
A: Check out which organization you should work with directly to get your worksite involved.
Q: What number do I call for Guaranteed Ride Home?
A: You can reach Guaranteed Ride Home at 1-877-433-3463.
Q: How can I keep up with current Georgia Commute Options news and promotions?
A: You will receive email updates when you create an account and you can also follow us on social media! You can find us on Twitter, Facebook, Instagram, and LinkedIn. Additionally, you can sign up to receive smog alerts here.
Q: How do I update my profile information?
A: Go to GaCommuteOptions.com and log in to your profile. On the right side of the page under the header “My Profile," select “Edit My Profile.” There you can update your email address, phone numbers, home address, hours and your worksite.
Q: How do I update my password?
A: Click here to be taken to your “Change My Password” page. Your password must include a minimum of 1 letter, 1 number, and 1 special character.
Q: What other organizations does Georgia Commute Options partner with?
A: Learn more about our partners here.
Q: I am not receiving emails from Georgia Commute Options like my log reminders or prompts to reset my password. What’s wrong?
A: Sometimes those emails are sent to spam folders, so you can check there first! Remember to add info@gacommuteoptions.com to your list of approved senders to receive our emails in the future.
Q: How can I see how many miles I’ve saved and what effect I’m having on our region?
A: Click here.

Clean Commute

Q: What transit organizations are available in metro Atlanta?
A: You can view all the transit organizations here.
Q: How much does transit cost?
A: This varies by transit provider. Find information on the agency serving your area here.
Q: What is the best way to plan a transit trip?
A: You can plan your commute by logging into your Georgia Commute Options account and navigating to the section “My Commute Options” on the right and selecting “Transit Routes.” You can also map any trip through ATL Transit.
Q: How do I start a carpool?
A: Find friends, neighbors, coworkers, or family members that live or work near you to share the ride. You can also use our ridematching database that has thousands of other commuters in the area to find the right match.
Q: Do I have to carpool with someone assigned to me by Georgia Commute Options, or can it be someone I know?
A: Nope! You can carpool with anyone you choose. Feel free to ride with friends, family, coworkers, or neighbors! Our ridematch service is simply here to help if you’re short on ridesharing options.
Q: How do I pay for my carpool?
A: You and your carpool partners create an arrangement that works best for you.
Q: How do I find more ridematches?
A: It helps to include 30-60 minutes of flexibility in your hours, match along your route to work and expand your home radius. You can find more carpool ridematches here and get help finding a vanpool here. If you need any assistance changing these parameters or finding options, please contact us.
Q: How do you work to ensure that my other carpool riders and I are compatible?
A: We encourage commuters to schedule a meeting with your new carpool partner in a safe, public area to discuss your carpool arrangement. We can also arrange a “Meet Your Match” event at your worksite, where commuters have the opportunity to find others that live close to them and work in the same office. If at any time you feel uncomfortable with someone in your carpool, you can contact us so that we can work with you to find an alternative commute option.
Q: What is telework?
A: Telework is working remotely, often from home.
Q: Do you have any resources that can be shared with employers to encourage a telework program?
A: Sure! Right here.
Q: What is a compressed work week?
A: Compressed work weeks allow commuters to work a normal 40-hour week in less than 5 days. For example, employees may work four 10-hour days as opposed to five 8-hour days.
Q: Is my compressed work week eligible for participation in the Gimme Five programs?
A: No. As most commuters only have one day off each week with a Compressed Work Week arrangement, there would not be enough time in the 90-day participation period for the commuter to log the minimum number of days and earn a reward.
Q: What is a vanpool?
A: A vanpool is a van with 7-15 other people who share the ride to work. You split the cost of gas and get to ride in the HOV lane. One of your fellow riders drives the van.
Q: How do I start a vanpool?
A: Contact one of the vanpool providers below to get started!
Q: Which vanpool providers is Georgia Commute Options partnered with?
A: Enterprise and Douglas County Rideshare
Q: How much does it cost to vanpool?
A: This varies depending upon the distance the van travels and the number of riders. Some areas of town offer subsidies that help lower the cost. Check out our Commute Calculator to see how much you could save by vanpooling.
Q: How do I pay for my vanpool?
A: Payments are made directly to the vanpool provider, not to Georgia Commute Options.

Incentive Program

Q: How often do I win prizes?
A: Georgia Commute Options $25 prize drawings are random, and 1 in 10 commuters wins. Each time you log a clean commute trip, your name is entered into our drawing. The more clean commute trips logged, the more chances you have to win. Our Gimme Five and Gas Cards prizes are based on certain eligibility criteria. Visit our Gimme Five and Gas Cards pages to see if you’re eligible.
Q: What email should I look for to receive notice about winning prizes?
A: You’ll receive a notification from us and from our Virtual Reward Center. Look for a return email address of Reward@VirtualRewardCenter.com or Support@VirtualRewardCenter.com to verify that you’re looking at the real thing!
Q: How often do I turn in my reward claim form for Gimme Five?
A: You’ll want to wait until the end of your 90-day participation period (once you have maximized your reward) to submit your reward claim form.
Q: How many times can I participate in the Gimme Five program?
A: Just once. Gimme Five is a one-time participation program to encourage commuters to make the switch from driving alone to a commute alternative.
Q: How can my carpool earn gas cards?
A: In order to earn gas cards, the carpool must have made a minimum of 15 round-trip carpool commutes (30 trips) with three or more riders to begin earning gas cards.
Q: How many riders do I need in my carpool to receive gas cards?
A: Carpools need at least three riders to earn $40 gas cards and at least four riders to earn $60 gas cards.
Q: Can I receive any incentives for driving an electric car?
A: We currently do not have an option for logging commutes in your electric vehicle. Although we love the reduced emissions, carpooling in your vehicle helps create a solution to traffic congestion, as well as pollution.
Q: Someone from your team contacted me and said they need my program agreement. Where can I find that?
A: Click here and log in. You’ll be taken to your application. Click “Apply,” then “Confirm.” Finally “Click Here to Display Page 2.” That is the program agreement you need to print, sign and return.

Trip Logging

Q: Why do I need to log my commutes?
A: Logging your commutes gets you access to cash prizes, like our Gimme Five program, $25 monthly prizes and gas cards. It also allows you to see the impact you are having on the environment and traffic congestion by opting for a cleaner commute.
Q: How long do I have to log my commute?
A: You have seven days after completing your commute to log it. We limit the time frame for logging in order to help everyone track their travel more accurately.
Q: I never remember to log my commutes! What do I do?
A: You can create a log reminder from your account that will send an email or text message notification to you at designated times. Log in to your account and select “Match Alerts/Log Reminders” under the header “My Profile” to the right of the page. Choose if you’d like to receive a text message or email and the day(s) and time you’d like to receive your reminder. Save this selection by clicking “Save” on the bottom left of the page.
Q: Is there a place where I can log my trips when I’m on the go?
A: You can log on our mobile app GAcommuter which is available for download at the Apple or Google Play Stores.
Q: How many days do I have to log to receive my Gimme Five reward?
A: You have to log a minimum of 13 days to receive a Gimme Five award. The maximum number of logged days for Gimme Five is 90.
Q: How many days do I have to log to receive carpool gas cards?
A: You must log 15 round-trip commutes (30 one-way trips) to earn gas cards if your carpool has three or more individuals.
Q: How many days do I have to log to receive $25 prizes?
A: $25 prize recipients are selected at random each month. Each time you log a clean commute trip, your name is entered into our drawing. The more clean commute trips logged, the more chances you have to win.
Q: Can I log in using Facebook?
A: You have the option to log in using Facebook. You can also simply create a login using your email address and a password.